Shipping policy

Thank you for shopping with Sinan The Squirrel. We are committed to delivering your order as quickly and smoothly as possible. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–5 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated shipping times depend on your location and the product ordered.

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Canada: 10–18 business days
• Australia: 8–16 business days
• Europe: 8–18 business days
• Rest of the World: 10–25 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Shipping Cost

Shipping charges are calculated at checkout based on your location and the items in your cart.

We may also offer free shipping promotions from time to time, which will be clearly displayed on our website.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow 2–5 business days for tracking information to update.

Delays

Delivery may be delayed due to factors beyond our control, including:

• customs clearance
• courier delays
• weather conditions
• high seasonal demand
• incorrect shipping information provided by the customer

We appreciate your patience and understanding in such cases.

Multiple Items in One Order

Since we work with different suppliers and warehouses, your order may arrive in separate packages and on different dates.

Incorrect Address

Please make sure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, contact us immediately at [Your Email Address] before your order is processed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the hands of the shipping carrier. We are not liable for lost, stolen, or delayed packages caused by the courier.

However, if you experience an issue, please contact us at [Your Email Address], and we will do our best to assist you.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer.

Contact Us

For any shipping-related questions, please contact us:

Email: [Your Email Address]
Store Name: Sinan The Squirrel
Website: [Your Website URL]